EUROFIT HEALTH & BEAUTY LTD
Effective Date: 18 June 2026
Last Updated: 18 June 2026
Please read these Terms of Service carefully before using our website or buying from us. They explain your rights, our obligations, and the rules that apply to every order. By using our website or placing an order, you agree to everything set out below.
1.1 These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you", "your") and Eurofit Health & Beauty Ltd ("Eurofit", "we", "us", "our"), a private limited company incorporated in the Republic of Kenya under the Companies Act, 2015, with Company Number PVT-271JVEWL.
1.2 These Terms govern your access to and use of our website, your account, and the purchase of any sports nutrition, supplement, health, beauty, or related products ("Products") that we offer.
1.3 By accessing our website, browsing our Products, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree with any part of these Terms, you must not use the website or place an order.
1.4 These Terms apply alongside any other notices, policies, or terms displayed on specific pages of the website. Where there is a conflict, the page-specific terms apply to that feature or transaction.
1.5 These Terms are governed by the laws of the Republic of Kenya, including but not limited to the Consumer Protection Act, 2012, the Data Protection Act, 2019, the Sale of Goods Act (Cap. 31), the Companies Act, 2015, and the Computer Misuse and Cybercrimes Act, 2018.
In these Terms:
4.1 To buy from us or open an Account, you must be at least 18 years old and capable of entering into a legally binding contract under Kenyan law. Persons under 18 may only use the website with the consent and supervision of a parent or legal guardian, who accepts responsibility for their use.
4.2 You agree to use the website only for lawful purposes and in line with these Terms. You must not use the website in any way that damages, disables, or impairs it, or that interferes with another user's access.
4.3 We may, at our discretion, restrict, suspend, or withdraw access to all or part of the website at any time, with or without notice, for maintenance, security, legal, or operational reasons.
5.1 To place an Order, you may need to create an Account. You must provide accurate, current, and complete information during registration and keep it up to date.
5.2 You are responsible for maintaining the confidentiality of your Account login details and password, and for all activity that occurs under your Account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your Account.
5.3 You agree not to:
5.4 We may suspend, restrict, or permanently close your Account if we reasonably believe you have breached these Terms, provided false information, or engaged in fraudulent, abusive, or unlawful conduct. Where lawful and practical, we will notify you of such action.
6.1 We offer Products on two bases:
6.2 Where your Order contains Pre-order Items, the applicable lead time will be shown at or before checkout. By placing a pre-order, you accept that delivery will take longer than for In-stock Items and that exact delivery dates cannot be guaranteed.
6.3 We make every reasonable effort to describe and display our Products accurately. However, descriptions, images, specifications, weights, flavours, and prices are provided for general information and may contain errors or omissions. We do not warrant that all Product information is complete, current, or error-free.
6.4 Product images are illustrative only. Actual packaging, labelling, formulation, and appearance may differ, including where manufacturers update their products. Always read the label and product information supplied with the Product before use.
6.5 All Products are subject to availability. We may change, limit, or discontinue any Product at any time without liability to you. If a Product becomes unavailable after you order, we will notify you and offer a replacement, a wait, or a full refund of the affected item.
7.1 Our Products are sports nutrition, supplement, health, and beauty products intended for personal use by healthy adults. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
7.2 You are responsible for reading and following all ingredient lists, usage instructions, dosage guidance, and warnings before using any Product.
7.3 We strongly recommend that you consult a qualified doctor, pharmacist, or nutritionist before using any sports nutrition or supplement Product, particularly if you:
7.4 You use all Products at your own risk. To the extent permitted by law, Eurofit is not responsible for any adverse reaction, illness, or injury arising from the use, misuse, or over-consumption of any Product, or from your failure to follow the instructions and warnings provided.
8.1 All prices are displayed in Kenya Shillings (KES). Prices are inclusive or exclusive of Value Added Tax (VAT) as indicated at checkout, in accordance with the requirements of the Kenya Revenue Authority. Our KRA PIN is P052430670Y.
8.2 Prices may change at any time without notice. The price that applies to your Order is the price displayed at the time your Order is confirmed, except in the case of an obvious pricing error (see 8.4).
8.3 Delivery charges, where applicable, are additional to the Product price and are shown at checkout before you confirm your Order.
8.4 If we discover an obvious pricing error (for example, a Product priced at a fraction of its true value due to a system or human error), we are not obliged to supply the Product at the incorrect price. We will contact you to confirm whether you wish to proceed at the correct price or cancel, and we will refund any amount already paid for the affected item if you cancel.
9.1 Payment for Orders is processed by Paystack, a third-party payment service provider. When you make a payment, your transaction is also subject to Paystack's own terms of service and privacy policy, in addition to these Terms.
9.2 We accept the payment methods made available through Paystack at checkout, which may include debit and credit cards and mobile money (including M-Pesa). Where you pay by mobile money, the terms of the relevant mobile money provider also apply to that transaction.
9.3 By submitting payment, you confirm that you are authorised to use the chosen payment method and that the payment details you provide are accurate. Eurofit does not receive or store your full card details; these are handled securely by Paystack.
9.4 Payment must be received and cleared in full before any Order — including any Pre-order Item — is processed. We may cancel or refuse to process an Order where payment fails, is reversed, or where we reasonably suspect fraud or unauthorised use.
9.5 If a payment is successfully charged but your Order is not recorded due to a technical or webhook failure, please contact us at [email protected] with your payment reference so we can reconcile and either fulfil your Order or refund you.
10.1 Placing an Order is an offer by you to purchase Products on these Terms. No contract exists between us until we accept your Order.
10.2 After you place an Order, you may receive an automated acknowledgement confirming we have received it. This acknowledgement is not acceptance. Your Order is only accepted, and a contract formed, when we send you an Order Confirmation by email or SMS.
10.3 We reserve the right to decline, limit, or cancel any Order at our discretion, including where:
10.4 If we cancel an accepted Order for any of the reasons above, we will refund any amount you have paid for the cancelled items.
10.5 You may cancel an Order before payment is processed. Once payment has been made and the Order accepted, cancellation is subject to Section 12 (Returns, Refunds, and Exchanges). For Pre-order Items, cancellation may not be possible once we have committed to sourcing the Product from our distributor; in such cases we will advise you of your available options.
11.1 We deliver across Kenya and to selected areas within East Africa. Available delivery zones, charges, and estimated timelines are shown at checkout based on your delivery location.
11.2 Delivery timelines are estimates only and are not guaranteed. For In-stock Items, we aim to dispatch within our standard handling time. For Pre-order Items, the minimum lead time is 10 days from confirmation of your Order and payment, and may be longer.
11.3 You are responsible for providing a complete, accurate, and accessible delivery address and a reachable contact number. We are not liable for failed, delayed, or misdirected deliveries caused by incorrect or incomplete address details, or by your unavailability to receive the Order.
11.4 We are not liable for delivery delays caused by events beyond our reasonable control, including courier delays, weather, traffic, road closures, strikes, or government restrictions.
11.5 You must inspect your Order on delivery. Any damage, shortage, or incorrect item must be reported to [email protected] within 24 hours of delivery, with supporting photographs where possible. Late reports may limit our ability to assist you.
11.6 Risk in the Products passes to you when they are delivered to your specified address or collection point. Ownership of the Products passes to you once we have received full payment and delivered the Products.
11.7 We use reputable third-party courier and logistics partners to deliver Orders. While we select our partners carefully, delivery is also subject to the courier's own terms, and we are not liable for loss, damage, or delay caused by a courier's negligence beyond our reasonable control.
11.8 For deliveries outside Kenya, you are responsible for any import duties, customs charges, or local taxes that may apply, and delivery may be subject to extended timelines.
12.1 We handle returns and refunds in line with the Consumer Protection Act, 2012, which gives you the right to return goods that are defective, unsafe, or not as described within a reasonable period.
12.2 Return eligibility. To be eligible for a standard return:
12.3 Defective or damaged Products. A Product that is defective, damaged in transit, incorrectly supplied, or delivered already expired or past its use-by date may be returned even if opened, provided you report the issue to us within 24 hours of delivery (see clause 11.5). We will, at your choice and where applicable, repair, replace, or refund the affected Product.
12.4 Non-returnable Products. For health, safety, and hygiene reasons, the following cannot be returned unless they are defective, damaged, or not as described:
12.5 Pre-order Items are non-returnable. Pre-order Items are sourced from our distributor specifically for you and are not held in our general inventory. For this reason, Pre-order Items cannot be returned, exchanged, or refunded once your Order has been confirmed and we have committed to sourcing the Product, except where the Product is delivered defective, damaged, expired, or materially different from its description. By placing a pre-order, you acknowledge and accept that you are giving up the standard 14-day return option for those items.
12.6 Expiry and shelf life. Every Product is supplied with a reasonable remaining shelf life at the time of delivery. Where a Product is delivered in date (that is, not expired and within its normal shelf life at delivery), you are responsible for using it before its expiry or use-by date and for storing it correctly in accordance with the label instructions. We do not accept returns, exchanges, or refunds for Products that:
This clause does not affect your right to a remedy where a Product is delivered already expired, past its use-by date, or with an unreasonably short remaining shelf life — in those cases, clause 12.3 applies and you should report the issue within 24 hours of delivery.
12.7 Return process.
12.8 Refunds. Approved refunds are issued to your original payment method via Paystack. The time it takes for the refund to appear depends on your bank or payment provider. Refunds exclude any return shipping costs you have paid, unless the return is due to our error or a defect.
12.9 Exchanges. You may request an exchange for a different size, flavour, or Product within 14 days of delivery, subject to availability and the original item being unopened and unused. Pre-order Items are not eligible for exchange except where defective, damaged, or not as described. Any price difference will be charged or refunded accordingly.
12.10 Nothing in this Section limits your statutory rights as a consumer under Kenyan law.
13.1 From time to time we may offer promotions, discount codes, or vouchers. These are subject to their own specific terms, which will be stated at the time of the offer.
13.2 Unless stated otherwise, promotions cannot be combined, have no cash value, are non-transferable, and may be withdrawn or amended at any time. We may refuse or cancel an Order where we reasonably believe a promotion has been abused or used in breach of its terms.
14.1 All Content on the website, including text, graphics, logos, images, Product descriptions, page layouts, and software, is owned by or licensed to Eurofit and is protected by copyright, trademark, and other intellectual property laws in Kenya and internationally.
14.2 You may view, download, and print Content for your personal, non-commercial use only. You may not copy, reproduce, republish, distribute, modify, sell, or commercially exploit any Content, or remove any copyright or proprietary notices, without our prior written permission.
14.3 The Eurofit name, logo, and branding are our property. You may not use them without our written consent. Product brand names and trademarks belong to their respective owners.
15.1 We rely on trusted third-party service providers to operate our store, including a payment provider (Paystack), email provider, hosting and storage providers, security and anti-fraud providers, and courier partners. Your use of features powered by these providers may be subject to their own terms and policies.
15.2 The website may contain links to third-party websites or resources. We provide these for convenience only and are not responsible for the content, products, or practices of any third-party site. Accessing them is at your own risk.
You must not, and must not attempt to:
Breach of this Section may result in suspension or closure of your Account and may constitute an offence under the Computer Misuse and Cybercrimes Act, 2018, exposing you to civil and criminal liability.
17.1 The website and all Products are provided "as is" and "as available", without warranties of any kind except those that cannot be excluded under Kenyan law.
17.2 We do not warrant that the website will be uninterrupted, secure, or error-free, or that any defects will be corrected.
17.3 To the maximum extent permitted by law, Eurofit is not liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, data, or opportunity, arising from your use of the website or Products.
17.4 To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with an Order is limited to the amount you paid for the Products giving rise to the claim.
17.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded or limited, including your statutory consumer rights.
You agree to indemnify and hold harmless Eurofit, its directors, employees, and agents from any claims, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party right.
19.1 We collect and process your personal data in line with the Data Protection Act, 2019. We use your information to fulfil and deliver Orders, process payments, provide customer support, maintain your Account, and, where you have consented, send you marketing communications.
19.2 We keep personal data secure and do not sell it. We share it only with the service providers needed to run our store and fulfil your Order — including our payment provider (Paystack), email provider, hosting and storage providers, security and anti-fraud providers, and courier partners — and where required by law.
19.3 You have the right to request access to, correction of, or deletion of your personal data, and to object to or restrict certain processing, subject to applicable law. To exercise these rights, contact [email protected].
19.4 Full details of how we collect, use, store, and protect your personal data, and the third parties we work with, are set out in our Privacy Policy.
We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, strikes, failure of utilities or telecommunications, government action, or supplier or courier failure.
21.1 By creating an Account or placing an Order, you agree that we may contact you electronically by email or SMS regarding your Order, Account, or these Terms. Operational and transactional messages (such as Order Confirmations and delivery updates) are not marketing and may be sent without separate consent.
21.2 You may opt out of marketing communications at any time using the unsubscribe link or by contacting us. This does not affect operational messages necessary to service your Orders.
21.3 Any notice you send us should be sent to [email protected]. Notices we send you will be sent to the contact details associated with your Account.
22.1 We may update or amend these Terms at any time to reflect changes in our business, our Products, or the law. The updated version takes effect when posted on the website, and the "Last Updated" date will be revised.
22.2 Where changes are material, we will make reasonable efforts to notify registered users in advance, for example by email or a notice on the website. Your continued use of the website or placing of Orders after changes take effect constitutes acceptance of the updated Terms.
23.1 Entire agreement. These Terms, together with our Privacy Policy and any page-specific terms, form the entire agreement between you and us regarding your use of the website and purchase of Products.
23.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
23.3 Waiver. Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
23.4 Assignment. You may not transfer or assign your rights or obligations under these Terms without our consent. We may assign our rights and obligations to another entity, for example as part of a business reorganisation, without affecting your rights.
23.5 No partnership. Nothing in these Terms creates any partnership, agency, or employment relationship between you and us.
24.1 These Terms, and any dispute or claim arising out of or in connection with them, your Order, or your use of the website, are governed by and construed in accordance with the laws of the Republic of Kenya.
24.2 If a dispute arises, we encourage you to contact us first at [email protected] so we can try to resolve it amicably and promptly.
24.3 Where a dispute cannot be resolved between us, it will be subject to the provisions of the Consumer Protection Act, 2012, and to the exclusive jurisdiction of the competent courts of Kenya. You may also have the right to refer consumer complaints to the relevant consumer protection authority in Kenya.
If you have any questions, concerns, or complaints about these Terms or your Order, please contact us: